Bill Michels: Development Needs Analysis

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Bill Michels describes how his company, ADR North America, demonstrates Return on Investment (ROI) for training in supply chain management.

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In this thirteen minute podcast (download iPod compatible, 68MB), Bill Michels and I continue our conversation regarding how ADR North America fills gaps in the supply chain training market. An important theme of the conversation is that the training market place is starting to look for Return on Investment (ROI). ADR North America addresses the need for ROI in several ways:

  • They perform an initial assessment over the Internet to determine where skill gaps are according to their pace model of purchasing management.
  • They then target individuals with the highest skills gaps.
  • Training is delivered both face-to-face and through elearning modules. Companies like the initial training to be face-to-face with elearning as a refresher and for new hires.
  • ADR focuses its courses on projects that the company actually faces.
  • ADR then provides counseling to individual trainees.

The total intended effect of this package is to increase the skill levels of employees so that they can meet the challenges that the company actually faces.

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