Ann Arbor, MI

Onsite ERT gives incident commanders a complete, real time view of a fire scene. The company estimates the addressable US market at $1.3B.

ERT Systems provides a portable and rapidly deployable system for tracking personnel and equipment at incident sites. In this elevator pitch, we learn the following from Dennis Carmichael, ERT's co-founder and president:

  • The ERT tracking system uses RFID technology with hardened drop readers and small form factor tags that are placed in clothing and equipment.
  • The company estimates that its addressable market is $1.3B and that it will achieve 10% market penetration in five years.
  • The company has a $6 MM pipeline in sales and is in the process of signing up three resellers.
  •  To help maintain a high growth rate, ERT is seeking one million dollars in additional equity funding. 

Having reached the five year mark, Sharon McRill, President of the Betty Brigade, is actively seeking financing for her business. She shares her strategy for approaching banks and other sources of funding.

Like many entrepreneurs, Sharon McRill, President of the Betty Brigade, did not want outside investment when she started her business. She did not want to owe people, in addition to the disappointment, if her business failed. Now, having achieved the five year mark, she is actively seeking to finance her business after reading Michael Gerber's E-Myth Revisited.

How is she packaging her business to speak with banks and other sources of funding:

  • With some success, her business case is now more solid. Perhaps as important, she has a higher level of confidence than she did initially.
  • She is looking for funding before it becomes a problem. That gives her some breathing room to evaluate options, and also allows her to present a better picture of ongoing operations.
  • She has done a demographic study of her business and discovered that 60% of it is repeat, thereby helping strengthen the case for her receivables as collateral.
  • She is willing to show her house as an asset, demonstrating that she has confidence in her case.

Rental information is in too many places making it hard to locate. Three years ago, Jeremy Schneider decided to solve this problem by allowing rental agencies to list their information for free and tenants to search the listing for free on the RentLinx web site. RentLinx makes its money by selling value added services on top of this asset.

RentLinx makes its money by connecting people to information about available rental properties in their market.  You might think this information would be easy to obtain. After all, don't papers have classified listings? Don't rental agencies have web sites? Well, as Jeremy Schneider, founder of RentLinx, explains in this segment, that's exactly the problem. Rental information is in too many places making it hard to locate.

Three years ago, Jeremy decided to solve this problem by allowing rental agencies to list their information for free and tenants to search the listing for free on the RentLinx web site. Landlords have one place to list, and tenants have one place to search. RentLinx makes its money by selling value-added services on top of this asset. Although RentLinx is still under $1 Million in revenue, it has demonstrated some impressive results:

  • It currently lists over 400,000 available rental units. For a point of comparison, the state of Michigan has a total rental units inventory of 500,000, and the US an inventory of 30 Million.
  • 15% of agencies listing rental properties purchase value added services. These services include giving the agency the ability to update its own web site from the RentLinx database and using the agency's own systems to automatically update its RentLinx listings.

The free services RentLinx offers might seem so attractive that agencies would just flock to list on the site on their own, but that's not how it happened. In Jeremy's next segment, he will describe how he used already existing professional associations to market RentLinx.

Pure Visibility has been seeking to finance its receivables since its inception. One of the key lessons learned from this experience has been that banks perceive businesses differently based on the banks' internal expertise. Therefore, it's important to search to find the right bank.

Catherine Juon, co-founder of Pure Visibility, continues our series on Financing Innovation by describing her search to obtain bank financing using Pure Visibility's receivables as collateral. In our previous segment with Catherine, she explained her need to finance the float between when Pure Visbility renders services and actually receives payment.

At the time of the interview, it appeared that Catherine was about to succeed in obtaining bank financing, and we have word that she indeed has. This segment was very informative for how a start up owner perceives banks' decision criteria and how that perception influences their decision making. Highlights include:

  • Banks may essentially use the same surface criteria such as funding up to 80% of receivables, but how they perceive businesses depends significantly on their in-house expertise. For instance, Bank of Ann Arbor has a technology industry group making it easier for them to understand technolgy businesses.
  • Pure Visbility has sought bank financing since their inception three years ago and spoke with a dozen banks.
  • At the outset, Pure Visibility considered whether to go for venture or bank financing.
  • Pure Visibility chose to retain control of their firm and grow to the point of becoming bank fundable.

Older Entries

BioLumix: Investing Your Own Money First
Ruth and Gideon Eden demonstrated their commitment to BioLumix by investing their own money first. This commitment along with a compelling story and proven track record from a previous start up helped them convince angel investors to provide funding to bring BioLumix's products to market.
Ruth Eden: From 20 Dollars to 5 Dollars
Ruth Eden demonstrates BioLumix' device for microbiological testing in industrial products. She shows how the device, which will be coming to market in the next quarter, may be able to reduced testing costs by a factor of two to four.
Vinay Gupta: Tracking Outsourced Activities
Janeeva might be called the data normalization and measurement hub of business process outsourcing. Janeeva helps its customers look at multiple outsourcing relationships through one lens. It's not enough to just connect customers and sellers. They have to speak the same language.
Michael Cole: Bank Financing Overview
The Bank of Ann Arbor provides financing for early stage companies and has products for the equity financing community. In this segment, Michael Cole provides an overview of bank financing for companies. In making loans, one of the bank's paramount concerns is securing loan repayment.
John Bonaccorso: Inside 9thX.com
9thX.com kicks off our Network Businesses series. Its technology allows digital content creators and distributors to create their own shops for buying and reselling that content. 9thX.com makes its money by taking a 5% cut each time digital content is sold through its system.
Sharon McRill: $10,000 to Start a Business
We continue our series on financing your innovation in an interview with Sharon McRill. Sharon founded The Betty Brigade 5 years ago after getting laid off from a corporate job. Since, The Betty Brigade has grown at the rate of 40% per year. This segment recounts how Sharon financed the business in the start up phase.
Catherine Juon: Working Capital for Services
Pure Visibility was fortunate to start with immediate cash flow from clients the founders brought to the business with them. However, rapid growth frequently requires financing beyond self-generated cash flow. We discuss discuss strategies Pure Visibility is pursuing to fuel its growth.
BioLumix: Question and Answer
Some follow up questions to BioLumix's elevator pitch. We discuss competitors, FDA, and how exactly a company might need to run hundreds of microbiology tests per day.
BioLumix: Rapid Microbiology
BioLumix has developed a product to detect bacteria and microorganisms on-site in production facilities. Its target industries include food, pharmaceuticals, and nutraceuticals. BioLumix's initial focus is on the nutraceuticals segment estimated at $250 M/year.
Wagner Design Associates: Network & Adaptation
Wagner Design Associates adapts to client needs by pulling from its network of collaborators. Overall, the firm views its small size as an advantage as it allows them to more closely interact with their clients.
Wagner Design Associates: From Print to Web
Wagner Design started as a print shop but realized in the late 1990's that the web would displace a large part of its print business. Kathy Roeser's arrival at Wagner design helped seal the transition from print to web.
Wagner Design Associates: Integrated Marketing Communication
Jill Wagner founded Wagner Design in 1986. We begin a discussion of its transformation from print shop to integrated marketing communication firm.
Mark Ford: Acquisition and Growth
The Internet has led to the spawning of a whole industry: Identity and Access Management. We conclude our conversation with Deloitte's Mark Ford about how Deloitte is participating in this market innovation.
Mark Ford: Technology is not just tools
Access management tools can profoundly impact a company's business processes.
Kevin Phillips: Spinning Out and Going National
Five years ago, Kevin began the process of spinning his company out from its parent. In the next five years, he would like to go national.
Mark Ford: Innovating Within a Brand
Groups of consultants working in Deloitte's Enterprise Risk Management practice saw the opportunity to extend the practice by going into implementation.
Mark Ford: Identity in Enterprise 2.0
Identity and access management tools designed for the web can be adapted to the enterprise, but the access model is more complex.
Kevin Phillips: Hiring and Training for Service
A service business like LTI-IT depends on its people for success. Kevin Phillips discusses hiring and training strategies to help ensure its success.
Donald Harrison: A Mission to Support Artists
The Ann Arbor Film Festival wants to increase its impact for artists.
Dave Morin: Starting Cielo Med Solutions
In determining the business case for Cielo Med Solutions, Dave Morin determined that the chief product, Cielo Clinic, allowed providers to track and optimize patient treatment at the individual doctor level, something not possible with other solutions.
Kevin Phillips: Polishing Technology Services
To thrive selling IT infrastructure services to small and medium sized businesses, a service provider like LTI Information Technology needs to be fanatic about service quality.
Mark Ford: Risk, Reward, and Identity
Just as the Internet has given rise to a whole new array of identity and access challenges, identity management systems that are designed for the Internet, like openID, may be part of the solution.
Dave Morin: The Family Practice In 2008
As Dave Morin, Cielo MedSolution's CEO, explains, most patient tracking systems are designed for large scale provider workflows and do not track patients in ways that are important for family providers.
Donald Harrison: The Most Creative Filmmakers
The Ann Arbor Film Festival has successfully defined itself as a venue for the most creative film makers.
Donald Harrison: Filmmakers, audience, and Money
Inclusion in the Ann Arbor Film Festival is prestigious with only 130 to 150 of the 2000 submissions annually making it.
Donald Harrison: From 16mm to Youtube
When the Ann Arbor Film Festival started, it was a "film" festival, accepting submissions on 16mm and other purely film formats. Now, a substantial portion of its submissions are digital, and it has developed a presence on Youtube.
Judy Ravin: Helping People Do Their Real Job
The mission of the Accent Reduction Institute is to help people do their real job, and Judy Ravin has taken active steps to make it convenient for clients to do so.
Tom Meloche: Targeting the Brain
Tom Meloche believes the system he has developed at Procuit better matches the brain's learning architecture better than any other.
Judy Ravin: Partners in a New Kind of Business
Judy Ravin charts her course from a business based purely on onsite training to one that is largely online.
Tom Meloche: The Michigan Advantage
The advantages of doing business in Michigan is that costs are lower, and start-ups focus on viable business models early on.
Judy Ravin: Reducing Language Barriers
Judy Ravin founded the Accent Reduction Institute to solve problems she herself had encountered living in France and trying to make herself understood.
Al McWilliams: Graduated Versions of Everything
Al McWilliams has collected all of the componets of his media business and is now driving toward execution.
Jan Davies McDermott: Making You Better for Your Business
Jan wants to reduce the distance her members have to travel to her meetings.
Larry Schmitt: Inovo in a Year
Many companies seek an outside perspective to help them with the innovation process, providing the basis for Inovo's growth plans.
Al McWilliams: Filtering and Monetizing Music
Al McWilliams is reconciled to the fact that the music industry can no longer support itself through the sale of CDs. He is currently experimenting with different business models that recognize this fact.
Aaron Crumm: AMI in Twelve Months
Aaron Crumm intends to make major strides marketing AMI's fuel cells in the next twelve months.
Jan Davies McDermott: The Right Kind of Peer Advice
Jan Davies McDermott describes the multiple levels of peer advice provided to participants in the Women Presidents Organization.
Larry Schmitt: Marketing Inovo's Innovation Process
Larry describes how he is promoting Inovo's techniques through word of mouth and educational programs developed by the Inovo Institute.
Tom Meloche: Credibility, Network Effects, and Privacy
Tom Meloche discusses the dynamic of starting a new training venture in the age of Facebook.
Al McWilliams: Trusted Filters
Al discusses how Quack ensures that artists get paid for the work they do.
Aaron Crumm: Starting with Early Adopters
Aaron Crumm describes AMI's go-to-market strategy.
Jan Davies McDermott: From Homemaker to Facilitator
Jan describes her 11 year journey from homemaker to facilitator for the Women Presidents Organization.
Jan Davies McDermott: Founding and Growing a Chapter
Jan Davies McDermott talks about the Women Presidents Organization and how she founded and grew the Southeast Michigan chapter.
Larry Schmitt: From Machine Vision to Innovation
Larry describes signal experiences from his earlier career in machine vision that led to his work in innovation today.
Paul Wright: Branding Strategy and Expansion
Paul is pursuing a strategy of combining name brands with excellent customer service. He is also finding that real estate developers like the foot traffic that gyms pull in.
Tom Meloche: Enterprise Applications on Facebook
Tom describes why Facebook might make an ideal delivery platform for training products targeted at the enterprise.
Al McWilliams: Not a Magazine
Al McWilliams, Master of the Universe at Quack Media, describes his approach for economically distributing art magazines.
Aaron Crumm: Thousands and Even Millions
Manufacturing and production play a central role in AMI's business plan. AMI's CEO, Aaron Crumm, explains why he believes they can successfully produce the first commercially viable, small form factor fuel cell.
Larry Schmitt: Innovation Comes from the Community
Larry Schmitt describes how innovation is driven by community adoption.
Carrie Hensel: Productized Services & Office Expansion
In the next twelve months, Carrie wants to create more productized services like their current content management system to even out their revenue cycles. Further on, she might need to open additional offices to better serve her clients.
Paul Wright: Building Management Structure
Paul Wright discusses how he is evolving his management structure to meet planned growth.
Jan Davies McDermott: Getting to the Root Cause
Jan Davies McDermott describes how the Southeast Michigan Chapter of the Women Presidents Organization helps its members resolve significant issues that arise as they grow their businesses beyond the initial entrepreneurial stage.
Al McWilliams: Connecting Content with Markets
Al McWillams outlines his publishing, music, and TV businesses.
Aaron Crumm: A 10x Value Proposition and IP
Adaptive Materials (AMI) makes fuel cells that provide a 10x improvement over battery power. Aaron Crumm, AMI's president, describes how the company started and how the company has protected its IP.
Linda Girard: From 15 to 25
Linda Girard, Chief Visionary of Pure Visibility, outlines her plan to go from 15 to 25 employees in the next year.
Carrie Hensel: Client Contact & Outsourcing
Inner Circle Media emphasizes ease of coordination and places a high premium on client contact in its staffing model.
Bruce McCully: Growing 43% in the Next Year
Bruce McCully speaks to his aggressive growth plans over the coming year. Much of his management strategy focuses on decentralizing operations and delegating authority.
Larry Schmitt: Innovation, Tapping Needs and Desires
We begin a discussion with Larry Schmitt, co-founder of Inovo, a partnership that helps companies discover commercially successful innovations.
Paul Wright: Expanding with Premium Gyms
Paul Wright discusses how he intends to expand beyond his current base of Gold's Gym, Ann Arbor. The plans focus on targeting affordable, premium services at communities that are underserved by overly large or overly small facilities.
Linda Girard: Interacivity, Learning, & Social Media
Linda Girard describes how Pure Visibility uses training to help smaller companies engage in adwords marketing campaign while providing premium consulting services to larger clients. Pure Visibility uses social media with both groups to help manage word of mouth referrals.
Carrie Hensel: Finding Their Spot in the Market
Carrie Hensel bills herself as a scientist, artist, and entrepreneur. She started Inner Circle Media, a web design firm, with her partner, Catherine Hayes, when it was abundantly clear that the dot-com bubble had burst. Here, she recounts the story of the start-up and how they successfully found their market niche.
Bruce McCully: From Nephew to Business Owner
Bruce first launched Dynamic Edge by helping out family members having IT problems in their businesses. The first moment of truth came when he had to choose between an internship at IBM and his infant business. He chose the business. Subsequently, he has been successful by riding the staffing miscalculations inherent in IT boom and bust cycles.
Bill Michels: In Twelve Months, Four Legs to the Business
Bill Michels, CEO of ADR North America, a supply chain consulting firm, outlines the four lines of business he sees ADR growing over the next twelve months: (1) Their established transformational consulting practice; (2) Their established training practice; (3) A new interim management practice; (4) An evolving low cost country sourcing practice.
Bob Holland: Twelve Month Goals
Bob tells us where he would like to be in twelve months from when we first taped the interview.
Linda Girard: Creativity & Client Happiness
Linda describes how Pure Visibility's staffing model is oriented toward analysis and communication. Staff spend 60% of their time in front of clients. Analytic skills allow them to be creative in how they structure the client's message relative to search engines.
Carrie Hensel: Creating a Productized Service
Carrie Hensel disccusses Inner Circle Media's motivations for creating its own content management system. The content management system acts as a semi-finished product that they can customize to the client's needs. They then host and lease the system to the client or just sell it to them outright.
Paul Wright: A Top Rate Gym for Everybody
In this segment, Paul Wright lays out what it has been like his first year running a new gym in Ann Arbor where he has been successful in a down market. Paul discusses how he has tried to make his first gym a high quality offering that will appeal to everyone and how he is working to broaden his market appeal. In future segments, Paul will outline his ambitious expansion plans and how he can fit in the market.
Bruce McCully: Three Substitutes Vs. Quality Service
Bruce McCully outlines three substitutes for dynamic edge's service: (1) The regular staff person with some IT skills; (2) The family member with some IT skills; and (3) The overworked IT staff person. In each case, he outlines the value proposition Dynamic Edge brings to the table.
Bruce McCully: Knowledge, Service, and Globalization
Bruce McCully describes how Dynamic Edge harnesses its employees knowledge about its customers to create unique service offerings that resist the commoditization inherent in globalization.
Jimmy Hsiao: Twelve Month Goals
Jimmy would like to develop more local business in China, dealing either with transplant companies that have local offices there or with Chinese businesses. In the longer term, he would like to expand his horizons to all of Asia.
Peter Morville: Twelve Month Goals
Peter kiddingly remarks that he is looking forward to his trip to New Zealand. More seriously, he is targeting a book at the nexus of user experience and strategy.
Bill Michels: Analyzing Global Sourcing
Bill brings an analytic perspective to the globalization question. He views really two reasons to source globally: availablility of expertise and low labor cost. Material and capital costs are essentially equivalent.
Linda Girard: Find & Convert Web Customers
Linda Girard co-founded Pure Visibility two years ago because she knew she had to be part of Internet marketing after having founded another Internet marketing firm and working in the field for years. In a short time, Pure Visibility has grown from three to fifteen employees with plans to add another ten in the next twelve months. In this segment, we discuss Pure Visibility's core value proposition, helping companies to attract potential customers on the Internet and convert them.
Carrie Hensel: Understanding your client
Carrie Hensel runs a web design and development firm in Ann Arbor Michigan with her partner, Catherine Hayes. Their firm has clients nationwide. In this segment, we discuss how Inner Circle stays close to the customer to gain their competitive edge and makes sales against large and small competitors alike.
Tom Undgrodt: The economics of print and digital
Tom Ungrodt provides a detailed break down on what small retailers can expect to expend in marketing and how Ideation's services fit into this budget. A significant challenge small gift retailers face is in attracting customers outside of the major holidays. The PowerPass loyalty card is aimed at keeping those customers coming back throughout the year. Jay Upell ends the discussion by outlining his goal to double the number of retailers using PowerPass in the next 12 months.
Bruce McCully: Your Technology Concierge
Eight years ago, Bruce McCully started Dynamic Edge, an IT services firm targeting mainly small businesses, while still a student at University of Michigan. For the past six years, the company has been experiencing strong year-on-year growth. In our first segment of this interview, we talk about how Bruce has positioned his firm to address his market.
Peter Morville: Valuing User Contribution
With the explosion of user contribution in Web 2.0, the issue of how to glean value from user contribution has emerged. Peter Morville analyzes a number of strategies for doing so.
Bob Holland — Creating New Markets
Bob Holland created the CIS Department at Eastern Michigan University and then went on to found five companies.
Bill Michels: Development Needs Analysis
Bill Michels describes how his company, ADR North America, demonstrates Return on Investment (ROI) for training in supply chain management.
Print, Electronics, and Local Retailers
Jay Upell discusses the local retailer strategy for Powerpass, a customer loyalty card targeted for use by small retailers. Jay notes how the customer base's habits determine in large part how the service should be delivered.
Bill Michels — The Value Driven Supply Chain
Bill Michels, CEO of ADR North America, a supply chain management consulting company, details how his company sees the evolution of supply chain practices over time and outlines the different skill sets required. This is a prelude to further conversation regarding the products they have developed to meet these needs and how he views global sourcing.
Peter Morville — Googling your house
Peter talks about how writing "Information Architecture for the World Wide Web" and "Ambient Findability" have impacted how he thinks about Information Architecture.
Jimmy Hsiao — The techno-cultural divide between the US and China
Jimmy talks about how technical and cultural factors combine to complicate US-Chinese business practices.
Tom Undgrodt and Jay Upell on PowerPass
Tom Ungrodt and Jay Upell talk about PowerPass, a loyalty card product targeted for use by small retailers. This is a case of fairly mature technology finding a gap in the market place.
Bob Holland — Powerpass & Small Retailers
Bob Holland describes Ideation's Powerpass Card. Powerpass is a loyalty card product targeted for use by small retailers with their customers.
Peter Morville — A Crazy Librarian
Peter is the well-known co-author of Information Architecture for the World Wide Web and author of Ambient Findability. He bills himself as a crazy librarian. In this first 10 minute segment of our interview, we discuss the challenges traditional libraries face.
Jimmy Hsiao — Bridging the gap between the US and China
Jimmy Hsiao, CEO of Logic Solutions, discusses how his company has evolved its business in China over the past eight years.
Bob Holland — Coaching Innovation
Bob Holland had a successful 38 year career creating, building, and selling businesses before becoming Chairman of TEC Detroit. We start a multipart series in which he describes how he now mentors and cultivates innovation in the companies he coaches as part of TEC.
Ron Suarez — Tools for Independence
Ron Suarez and I dissect the business model of his new company, PromoVUZ. PromoVUZ is targeted at independent musical artists who want a low cost, digital means of promoting and selling their content. We discuss the revolution that is sweeping digital music distribution and the role that services provided by companies like PromoVUZ play.
F. Andy Seidl — Making your information assets findable
Over the past 10 years, Andy Seidl has been developing systems to make information more findable. HIs company, MyST Technology Partners has been in existence five years and has several clients who are household names.
Michael Bodner: A more effective way of tackling information access rights over the Internet
Michael Bodner believes he has a better way of tackling information access rights over the Internet. We first discuss his rather impressive background from a PhD in astrophysics to working for the information heavy weights Thomson and ProQuest. We then get into the business case for his new venture which is rooted in eliminating duplicate testing which some estimate as comprising up to 30% of all medical costs.
Yan Ness: Greening Data Centers in Michigan
Yan Ness, CEO of Online Technologies Corporation, discusses a plan to put Michigan in the lead of the movement to green data centers. Yan's solution would capitalize on Michigan's unique positioning in the center of the Great Lakes region.
Rich Sheridan: Innovating in a mature market
Rich Sheridan, CEO of Menlo Innovations and I examine Accuri Cytometers as a case study in innovating in a mature market. Menlo has played a critical role in developing Accuri's core product. Accuri must convince potential customers to adopt a new product in a space where research protocols assume use of an existing standard. Rich discusses this and other barriers to entry and how they might be overcome.
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