Tim outlines three challenges to building a scalable business: personnel bottlenecks, technology acceptance, and cost of infrastructure.
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In this 5 and a half minute segment (download iPod compatible, 28MB), Tim Daley, CEO of CrimeCog, outlines three challenges he faces in making his business scalable. The first is scaling human resources. In the beginning, when CrimeCog had only three employees, he used to do everything from sales to computer programming. However, as the business has grown to 25 people, he has needed to delineate the tasks people perform so that they do not require "genius" problem solving skills or special knowledge.
The second challenge has been technology acceptance. Tim has been hiring people with law enforcement experience in order to facilitate customer communication. Increasing penetration of the Internet has also helped. In 1999, he was trying to figure out how to get Internet access to small agencies. Now, they already have it and understand the basic browser technologies required.
Finally, in combination with the second challenge, the cost of infrastructure to support his business has declined markedly.
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