To thrive selling IT infrastructure services to small and medium sized businesses, a service provider like LTI Information Technology needs to be fanatic about service quality.
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Kevin Phillips, founder of LTI Information Technology, wants to help frustrated companies manage their IT infrastructure (download 7 and a half minute iPod compatible video, 39MB). LTI-IT, with its focus on infrastructure is an interesting addition to our series on small information technology services firms. These firms have been growing rapidly as small to medium sized businesses discover that in-house staff and departments are insufficient to keep up with their increasingly diverse technology needs. Kevin views three targets for LTI-IT's services:
- Companies with small overwhelmed IT departments that want to move their staffs into LTI-IT and then purchase back the services they need from LTI-IT.
- Smaller companies who do not have the resources for an IT department to begin with but need IT services.
- Companies whose IT departments need augmentation and polish.
As we have seen before, to thrive in this space, a service provider needs to be fanatic about service quality. In future segments, Kevin will go into detail on his service and training concepts.
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