Information Technology

Michael J. Zwick, president of Assets International, LLC, is our latest "Hired!" profile.  Assets International, based in Southfield, is a licensed private investigation agency that specializes in locating missing heirs and others who do not know that they are the...

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Michael J. Zwick, president of Assets International, LLC, is our latest "Hired!" profile.  Assets International, based in Southfield, is a licensed private investigation agency that specializes in locating missing heirs and others who do not know that they are the beneficiaries of assets that we locate.

Q. What types of positions have you filled within last year?

A. We created and filled four new positions, an associate in-house attorney, a vice-president of business development and two research analysts. We also hired two new secretaries, one to replace an employee whom we terminated and another assume the role of someone whom we promoted within our company to office manager. We also hired a new research analyst to replace someone whom we terminated.

Q. What types of skills required of these positions?

A. The attorney position required both a legal background and some management experience. The business development position required great organization and people skills. The research analyst
positions required prior experience in database searches and genealogy research. The secretary positions required basic knowledge of Microsoft Office software and people skills.

Q. What's the top thing you look for in a new hire?

A. In most cases, more than practical experience, we look for people who can work well with others and who have dealt with similar people or situations as they will when working for us. For example, we
have two people whose work is almost exclusively obtaining information from government bodies and large corporations and other for-profit entities. One of those people came to us from being a legal secretary at Chrysler while the other worked an office job in the United States Air Force. We hired them for their current positions because they had proven their ability to succeed in the mazes of bureaucracy.

Q. What's one thing that HR managers look for in a new hire that job seekers should
focus on in interviews, resumes, etc.?

A. Most HR managers and hiring officers get hundreds if not thousands of resumes for each position they are filling. Since the skills and experience that the better applicants have may not be so distinguishable, we look for those who will get our attention without being over the line about it.
 

Like many small businesses in Michigan, MicroMax has been self-funded from the start. The advantage of self-funding is that you maintain control while simultaneously remaining highly sensitive to your market.

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Like many small businesses in Michigan, MicroMax is completely self-funded, largely out of a desire to maintain control. Rachel McCormack, MicroMax's president, also notes the difficulty in collateralizing receivables for services businesses. Service businesses typically have few sellable assets, and banks are concerned that customer service fee revenue will dry up, leaving them nothing to collect if the loan goes south.

Five years ago, Kevin began the process of spinning his company out from its parent. In the next five years, he would like to go national.

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Kevin Phillips, founder of LTI-IT, believes in setting a point on the horizon and then sailing for it (download 7 minute iPod compatible video, 34MB). He began his journey 12 years ago as an internal IT technician for LimnoTech, the parent of LTI-IT. After 3 years, he had succeeded in getting LimnoTech's network to a very high level of performance, and he was ready to leave.

LimnoTech countered with an offer to let him start a division. Five years ago, they made the decision to start spinning that division out to a separate company. In the next 5 years, he would like the company to go national. He believes their training advantage will enable this move, and they already have projects in Washington, D.C., and Tijuana, Mexico.

A service business like LTI-IT depends on its people for success. Kevin Phillips discusses hiring and training strategies to help ensure its success.

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Like any service business, LTI-IT's success depends on its people. In this segment, Kevin Phillips, LTI-IT's founder, outlines how the firm hires and trains its staff (download 10 minute iPod compatible video, 50MB). The best hiring scenario is for LTI-IT to take on high quality staff from its clients as they move to an outsourcing model. When LTI-IT hires from the public at large, a rigorous process is used to eliminate all but the best candidates who will fit well with LTI-IT's culture and provide excellent service to clients.

Training is the second element in ensuring client satisfaction. Training at LTI-IT focuses on two areas. The first is technical competence, largely centered on networking technologies. This level of technical competence gets LTI-IT to the table with its clients. What keeps clients coming back for more is LTI-IT's level of service. LTI-IT has developed a multi-step procedure to help systematically ensure client happiness and holds refreshers on this procedure every Friday.

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